Delivery

Current Lead Time 1-7 Working Days

We can supply your building and gardening supplies to you in the following ways:

• BULK BAG
• SMALL BAG
• WEIGHBRIDGE COLLECTION

We have been delivering bulk bags to our loyal customer base throughout Cambridgeshire, Bedfordshire, Hertfordshire, Essex and Suffolk for many years and have built up a reputation for the effort and ability of our experienced drivers to place your order where you have requested.

Using our hiab crane lorries for our bulk bag deliveries we have the ability to lift our bags over hedges, walls, fences and other obstacles (up to a height of 3.3 metres or 2.8 metres with our small lorry). Please see ‘Our Fleet’ page for detailed lorry dimensions.

We are also not restricted by having to place your bag on even ground. Assuming there is access for our lorry to your property and our crane can reach the location you request, we can place your bag onto driveways, gravel areas, paths, lawns, beds and borders.

Please note however that we are restricted by the height and reach limits of our cranes and the proximity of overhead wires and trees. We are precluded from leaving bags on the public highway and will not take our lorries onto brick-weave driveways or lift bags over parked vehicles without the express permission of the customer. Please also note that we do not hand carry bags down side paths or through houses.

If access is tight, our small lorry may be able to do the job! Please see ‘Our Fleet’ page for our vehicle dimensions.

All of our products are available for delivery using our fleet of hiab crane lorries. Fencing products and paving slabs are either hand-lifted or craned off, whilst all our other products are delivered in bulk cubic metre or half cubic metre bags. Small bag products are placed within a bulk bag for ease of delivery.

We operate different delivery routes, starting at approx 7.00am and completing our final delivery usually no later than 5.30pm dependent on order demand and driver availability.

After placing your online order we will contact you by email on the same or next office working day (Mon-Fri 8am-5pm) to confirm the time frame for delivery. We will call you the day before delivery and in some circumstances we may deliver earlier than initially suggested. Order delivery time can range from as soon as next day delivery to 15 working days, dependent on demand and product availability.

As our bag delivery schedules are dependent on the orders we receive we are unable to specify timed deliveries although we do our best to accommodate customer delivery requirements wherever possible. We complete our schedules at 4pm for the following weekday. If you call us between 4pm and 5pm the day before your scheduled delivery we will be able to give you an approximate delivery period.

At checkout or when ordering by telephone if you are able to provide us with clear instructions where you would like your bag(s) placed and there are no access issues, this will help our driver to complete your delivery more effectively. Our driver needs to be able to unhook the bag straps from the crane so may require access to your property (through gate, etc) to be able to do this. As long as we have access and clear instructions you do not need to be at home when we deliver. Your invoice and delivery note will be placed through your door unless you request differently.

If you believe you may have an access issue onto your property with our vehicles, please refer to ‘Our Fleet’ page to check the dimensions of our bag lorries and request our small lorry if you require that to ensure your safe delivery.

We do deliver to allotments, although we will require clear directions and deliver as near to the entrance as possible.

New Mulch Delivery Charges from 1st February 2023 – A message to our regular customers

After a period of quite severe inflationary pressure where we have absorbed supplier price increases as far as possible, to ensure we can maintain our service levels we have made the decision to introduce a charging mechanism that more accurately reflects the actual costs incurred in making a lorry delivery to our customers.

As many of you will be aware, these are the first changes to our delivery charges since Madingley Mulch began trading in 1999!

The following changes will be made from 1st February:

Our minimum order value eligible for delivery will increase from £40 to £50.

Delivery charges will now be applied to all orders to reflect the combined cost of distance travelled and space taken up on the lorry.

Our revised delivery unit charges (based on distance travelled by road) are:

Distance by Road	Cost per Delivery Unit
0 – 5 miles	£2
5 – 10 miles	£4
10 – 20 miles	£8
20 – 30 miles	£12
30 – 40 miles	£16

If your postcode shows delivery as beyond 40 miles, please contact our shop staff on 01954 212144 for a tailored delivery quotation.

If your order attracts a charge of 5 or more units then the 5th and subsequent units attract a 50% discount.

A delivery unit is defined as:

A single bulk (½ or 1 cu m) bag or pack of paving slabs

or

A group of other products (i.e. small bags of cement, tools, fencing products, etc) up to the value of £50 in total. If the total of these products is < £50 then these will be delivered free as part of your overall delivery (assuming the minimum order value of £50 has been reached). As an example, if your order consists of £80 of other products (not bulk bags), then the delivery will attract a single delivery unit charge; whereas an order of £130 will attract 2 delivery unit charges. * An exception applies to Grass Seed, Wheelbarrows and Welded Mesh due to their high value cost. These items will attract just a single unit charge regardless of quantity or price.