Delivery

We can supply your building and gardening supplies in the following ways:

• BULK BAG
• SMALL BAG
• WEIGHBRIDGE COLLECTION

We have delivered bulk bags to customers across Cambridgeshire, Bedfordshire, Hertfordshire, Essex and Suffolk for many years. Over this time, we have built a strong reputation for placing orders as close as possible to the requested location.

Our hiab crane lorries allow us to lift bulk bags over hedges, walls, fences and other obstacles. Lifts are possible up to a height of 3.3 metres, or 2.8 metres when using our small lorry. Please see the ‘Our Fleet’ page for detailed vehicle dimensions.

Where access allows, bags can be placed on a variety of surfaces. These include driveways, gravel areas, paths, lawns, beds and borders, provided our lorry can reach the property and the crane can safely access the drop location.

There are limits to where and how deliveries can be made. Crane reach, height restrictions, overhead wires and nearby trees may prevent certain placements. We cannot leave bags on the public highway and will not take lorries onto brick-weave driveways or lift bags over parked vehicles without express customer permission. Bags are not hand-carried down side paths or through houses.

If access is restricted, our small lorry may be suitable for your delivery. Vehicle dimensions are available on the ‘Our Fleet’ page.

All products are delivered using our fleet of hiab crane lorries. Fencing products and paving slabs are either hand-lifted or craned off. Other products are supplied in bulk cubic metre or half cubic metre bags. Small bag items are grouped within a bulk bag to make delivery easier.

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Delivery Times

Our current delivery timeframe ranges from the next working day (Monday–Friday) after placing your order, up to 10 days.

Deliveries take place Monday to Friday, with drivers aiming to begin routes from 7.00am. At checkout, please use the ‘Specific delivery instructions for our driver’ section to note any access details, delivery restrictions, unavailable dates, landmarks or what3words information.

We provide a kerbside delivery service using HIAB crane lorries and will make every reasonable effort to place goods where requested. Final placement decisions remain at the driver’s discretion for safety reasons. In some cases, delivery requests may need to be refused. If you are unsure about access, please contact us in advance so we can advise.

Clear placement instructions help ensure smooth delivery. Provided access is available, you do not need to be present when we deliver. Invoices and delivery notes are posted through your door unless you request otherwise.

If you believe access to your property may be difficult, please refer to our Our Fleet page to review vehicle dimensions and request a small lorry if needed.

We also deliver to allotments. Clear directions are required, and delivery will be made as close to the entrance as possible.

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Delivery Charges

Delivery charges apply to all orders and reflect the combined cost of distance travelled and space taken on the lorry. A minimum order value of £50 applies to all deliveries.

Delivery costs per unit (based on distance by road)

Distance	Cost per unit
0 – 5 miles	£2
5 – 10 miles	£4
10 – 20 miles	£8
20 – 30 miles	£12
30 – 40 miles	£16

For postcodes beyond 40 miles, please contact our shop staff on 01954 212144 for a tailored delivery quotation.

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Disclaimer

Conditions of Delivery – If you request our vehicles to leave the public highway and enter private property, this is done entirely at your own risk. Silverton Builders Merchants Ltd accepts no liability for loss, damage or incidents occurring on private property. By continuing to checkout or signing the delivery note, you confirm acceptance of our terms and take full responsibility for any resulting loss or damage.