Simply return the undamaged bags (either directly to our shop or to the delivery driver when your next order arrives) to receive your refund.
Due to the recent hugely unprecedented national demand for gardening, landscaping and building products, our current timescale from order to delivery is now approx. 3 weeks. We are facing specific problems accessing timely fen soil and rotted horse manure deliveries for our Denise’s Delight and Tony’s Tonic products, but also delays in receiving Blended Loam, Mushroom Compost and Soil Conditioner. We are very sorry for the inconvenience of any delays but would like to re-assure customers that we are doing our utmost to fulfil your orders as quickly as possible.
You will be contacted by our shop staff the day before your delivery.