New Delivery Charges from 1st February 2023

After a period of quite severe inflationary pressure where we have absorbed supplier price increases as far as possible, to ensure we can maintain our service levels we have made the decision to introduce a charging mechanism that more accurately reflects the actual costs incurred in making a lorry delivery to our customers.
As many of you will be aware, these are the first changes to our delivery charges since Madingley Mulch began trading in 1999!
The following changes will be made from 1st February: Our minimum order value eligible for delivery will increase from £40 to £50 Delivery charges will now be applied to all orders to reflect the combined cost of distance travelled and space taken up on the lorry.
Please see our delivery page for more information about the new charges.

Returns and Refunds Policy

Unused products can be returned to Madingley Mulch for full or partial refund if they have been ordered in error; are no longer required; have been delivered in error; or are defective in some way.

Any potential returns must be reported to Madingley Mulch within 28 days of purchase by calling us on 01954 212144 or emailing

Collection and return of products ordered in error and non-defective products for refund

If a customer wishes to have a replacement product; has over-ordered or has changed their mind and no longer wishes to have the product, this must be notified to us within 28 days of purchase. We will collect the original product and if necessary deliver a replacement product at our earliest convenience. Returns of products in these circumstances will be subject to a collection and restocking fee dependent on location and quantity of items returned.

Collection and return of products delivered in error and/or defective products for refund

If we have supplied an incorrect or defective product, this must be notified to us within 28 days of purchase. We will then replace the product free of charge as soon as possible, or offer a full refund. We cannot accept the return of any product or offer any refund if the product has been fully or part-used.

If a product has been ordered but is temporarily out-of-stock we will contact the customer and offer a full refund, an alternative product, or leave the order as pending until the product is received into stock.

This returns policy does not affect your statutory rights.