Simply return the undamaged bags (either directly to our shop or to the delivery driver when your next order arrives) to receive your refund.
Due to a recent hugely unprecedented demand for products, our current timescale from order to delivery is approx. 2 weeks. We are sorry for the inconvenience of any delays and are trying to increase our fleet size on a temporary basis to assist our delivery capacity.
You will be contacted by our shop staff the day before your delivery.